What is Otsukai?

Named after the Japanese word for 'errand', Otsukai is a service that helps you get hold of Japan-exclusive items! Instead of browsing through a catalog of items and buying what is available, you instead make a request for the items you are looking for. Our Japanese users will take a look at the Request and search for it for you! If they find the item or something else they think you may like, they will calculate all the costs including shipping and make you an offer. The price you see is the price you pay. All you have to do is choose the offer which works best for you and the Japanese user will purchase and ship the item to you.

Requesting an Item

When you place a Request for the items you want to buy, a Friend living in Japan will search for it. If they can find it, they will make you an offer to buy it on your behalf.

STEP 1: Place a Request

Let Otsukai Friends know what items you want. Just sign up, log in and click on 'Request an item'! Fill in the details of what you are looking for and your Request will be published on Otsukai. You can be very specific or quite open, depending on your needs!

You can also find the item Request page here:

Request an item
STEP 2: Wait for a Friend in Japan to make an offer

All you have to do now that you have placed a Request is to wait for a Friend living in Japan to make an offer. You can manage your Requests from ‘My page’ (which you can access by clicking the icon in the upper right corner). The Friends can make an offer to send either brand-new or secondhand items. You can read more about how Offers work here: Managing Your Requests and Offers

STEP 3: Accept the best offer

Choose the offer that satisfies your conditions and send the Friend on an errand. Go to your My Page and choose the Request that has received offers. Choose the offer you like and click on the button See more to see all the important details on this specific offer.

STEP 4: Make payment

Click on ‘Buy now’ in order to pay for the items and don't forget to confirm by clicking on 'Submit'. You will then be redirected to PayPal’s payment page.
* Please follow the instructions on PayPal.

STEP 5: Receive your item

You will receive a notification when the Friend has sent your items. You can see the Order Status on My Page’s ‘To do’ list by clicking on the corresponding item.

STEP 6: Mark your item as arrived and rate the Friend

Let us know that your item has arrived safely by logging into Otsukai and marking the Friend as either 'good' or 'bad'.

Before You Start

Please make sure you familiarize yourself with the following points before you use Otsukai. Happy requesting!

Regarding Language

Requests on Otsukai MUST be in Japanese, English or a mixture of both. Requests made in any other language will be deleted without notice.

Regarding Payment

We only currently accept payment via PayPal. All payments are calculated in United States Dollars. After confirming the Friend’s offer you will be redirected to the PayPal page. PayPal is a safe way of completing transactions because of its secure and encrypted website and buyer protection. Read more about PayPal at
You, the user, make payment to Otsukai when you accept the offer. We keep this money safe until after your item has arrived. Then we will send it to the Friend who sent you the items.

Regarding Fees

Please note that the price your Friends offer you includes a 10% system charge. By paying with PayPal another 8% currency conversion charge will be added on top of shipping costs etc. Therefore, the price that the Friend offers you is the final price you pay.

Regarding Customs Charges

It is possible that your items may be held back by customs in your country for tax inspection. Depending on your country, you may have to pay duty on your items. Please understand that neither Otsukai nor the Friend are responsible for any extra charges.

Regarding Restricted Items

Some items may be prohibited. You can see a list of such items here: List of Items Prohibited or Restricted to Import
Please also be aware that there may be additional restrictions depending on your country. Otsukai takes no responsibility if you order something that cannot be imported into your country.

Regarding Cancellations and Returns

You cannot cancel your Requests after payment. Please very carefully check the details of your Request and offer before you make any payments.
Items cannot be returned.

Need Help?
  • Please check the FAQ if you have any problems. You can find the FAQ button at the bottom of the Otsukai page or at the following link
  • Is your question not listed? Please create a ticket over at the Otsukai support center and we will get back to you as soon as possible:
    • Please be very careful to make sure you enter a valid email address when you create a ticket, or we may not be able to get back to you.
    • Although you are free to send us a ticket at anytime, Otsukai can only respond during office hours, which are 09:00 - 18:00 (JST) Mon-Fri (excluding national holidays).


  • Please understand that Otsukai is not responsible for products which are defected, in bad condition, are missing parts, did not arrive, are part of a scam, damaged in transit, etc.
  • No returns, exchanges, refunds or cancellations can be made after payment, except in certain circumstances.
  • Otsukai can not be held responsible for items that are confiscated or disposed of after customs inspections.
  • We do not provide any information, guarantee / warranty or support for items purchased via Otsukai.

Please read the Terms of Use prior to using our service: Terms of Use

Are you ready to request an item? Go on and do it here: